Survey responses are as follows:
Q1. Overall, how satisfied were you with my services? Excellent
Q2. On a scale of 1 to 5 (1 being very poor, 5 being exceptional), how would you rank your overall experience with me? 4
Q3. What elements of the service I provided most impressed you? No matter what challenges came up with getting us the loan you just always had a solution around the problem. You never gave us false expectations that you could get the loan and we trust you.
Q4. What did you most like about me? Your work ethic towards our case and how personable your service towards us was.
Q5. Please rate me on each of the following
Understanding of your needs - Excellent
Knowledge and explanation of products - Excellent
Courtesy and friendliness - Excellent
Communication - Excellent
Quality of Service - Excellent
Q6. Did I keep you informed during the application and approval process? Yes
Q7. Would you be interested in knowing more about any of the other services I provide? Yes
Q8. Would you recommend my services to others? Yes
Q9. How did you hear about me?
Other - Friend who is a client (name withheld)
Comments: Although we don”t know anyone at this stage who could benefit from your service we will highly recommend you to our friends and family on the occasion that they needed a broker. Nothing was ever too much trouble it felt like you were part of our team and we were all aiming for the same goal.